Simply add your favorite products to your cart and proceed to checkout. Our secure system will guide you through the payment process step by step.

We accept major credit and debit cards, PayPal, iDEAL, Bancontact, Klarna, and other popular local payment methods within the EU.

We process orders quickly, so changes and cancellations are only possible within 1 hour after purchase. Contact us immediately if you need help. Cancellations are not a guarantee as we prioritize shipping speed.

We currently ship across the EU, including the Benelux region.

Standard shipping across Europe is 2–5 business days.

Shipping costs vary depending on your location and will be shown at checkout. Orders above €60 enjoy free shipping.

Once your order is shipped, you’ll receive a tracking link via email.

Check the tracking link first. If your package is delayed or lost, contact the courier directly. If you need further assistance, reach out to us.

Yes, all Lumoure products are made with 100% natural ingredients, cruelty-free, and EU-compliant.

Most of our products are vegan. Check the individual product page for clear labeling.

Never. All our products are cruelty-free.

Yes, our formulations are designed to be gentle. Always check the ingredient list if you have specific allergies.

Our products come from carefully selected European partners, mainly from Estonia and the Nordics, known for their clean skincare.

All our shampoos have pure ingredients, do not contain silicones, parabens or synthetic fragrances or dyes. Therefore, they are also ideal for uncolored and/ or curly hair. If necessary, we recommend using our hair conditioners.

Our shampoos and conditioners are also suitable for use by children. Because our shampoos and conditioners contain essential oils, we recommend that babies use an odorless baby shampoo specially developed for babies.

When washing your hair with a shampoo bar, it is essential to remember that it is very important to have rich foam. The foam is what washes the soap residue from the hair and what removes the grease. We definitely recommend washing your hair twice.

Wet the hair, rub the solid shampoo between your hands to make foam and apply it to the hair. Then rinse and repeat. The second wash should already produce a very rich lather of foam. Use hair conditioner if desired.

Aluminum is a deodorant component that blocks sweating, but everything we lubricate on our skin is absorbed by our body, and aluminum is certainly not the metal our body loves.

Our products contain antiperspirant components such as essential oils and baking soda, which prevent the smell from spreading. Sweat itself is absorbed by cornstarch. Sweating is a natural and necessary process for the body!

As our deodorant does not eliminate sweating but the components neutralize the odor and absorb sweat, it is effective as long as the user feels comfortable. A person with heavier sweat should use the deodorant to refresh during the day. Thus, the efficacy may not be as high as for deodorants containing aluminum compounds, but is much safer for the body in the long run.

The choice of exfoliator depends primarily on the skin type. For more sensitive and convex skin, soft exfoliators should be preferred to avoid irritating the delicate skin by rubbing the skin with mechanical particles.

For all other skin types, ie. dry, normal, combination and oily, it’s ideal to use both gentle (enzyme) and exfoliating peelers.

When using face scrubs, be sure to use gentler scrubs. Our body scrubs contain sugar or sea salt, which is a bit too hard for peeling facial skin. Therefore, we do not recommend our scrubs for exfoliating your face.

All our products contain natural ingredients and are therefore safe to use during pregnancy.

You may return unopened and unused products within 14 days of delivery. Due to hygiene reasons, opened skincare cannot be returned.

Contact us, and we’ll provide you with instructions.

Refunds are processed within 7–10 business days after we receive your return.

At the moment, we don’t offer direct exchanges. Simply return your product and place a new order.

No, you can checkout as a guest. But with an account, you can save your details, track orders faster, and manage preferences easily.

You can subscribe at checkout or via the footer on our website. To unsubscribe, simply click “unsubscribe” in any of our emails.

Yes! Newsletter subscribers get early access to sales, exclusive discounts, and beauty tips.

No, only one discount code can be used per order.

Check if the code is still valid and that it applies to the products in your cart. If it still doesn’t work, contact us.

Yes, visit our Sales page for current discounts.

Yes, we work with eco-conscious suppliers who prioritize recyclable packaging and natural ingredients.

We aim to minimize plastic use. Many of our products come in glass, aluminum, or recycled packaging.

European standards for cosmetics are among the strictest in the world, ensuring safety, quality, and transparency.

• Double-check that your card details are correct (expiry date, CVV, billing address).
  
• Make sure you have sufficient funds.
  
• Try a different payment method (we accept major cards, PayPal, etc.).
  
• If the issue continues, please contact your bank first, then reach out to us.

• Check if the code has expired.
• Make sure it applies to the product(s) in your cart.
• Only one discount code can be used per order.
• Still not working? Reach out to us and we’ll help.

Sometimes the discount code only activates during checkout.

• Please check your spam/junk folder.
  
• Make sure you entered the correct email at checkout.
  
• If you still can’t find it, contact us and we’ll resend it.

• Tracking links usually take 24–48 hours to update after shipping.
  
• Try checking again later.
  
• If it still doesn’t work after 2 business days, contact us for assistance.Tracking links usually take 24–48 hours to update after shipping.
  
• Try checking again later.
  
• If it still doesn’t work after 2 business days, contact us for assistance.

• Contact us immediately with your correct details.
  
• If your order has not shipped yet, we’ll update it.
  
• If it has already been shipped, we unfortunately cannot change it. Try contacting the shipping company instead.

• Don’t worry—sometimes it takes a few minutes for the system to update.
  
• If you don’t see it within 1 hour, check your spam folder.
  
• If it’s still not there, reach out and we’ll verify your order.